Ethical Issues Of Technology In Hospitality Industry

Introduction

Technology is advancing at a faster pace than ever before, and it is changing desires and patrons as well as the way in which hospitality industry conducts its business. Some of the trends in industry are giving positive benefits while on the other hand it also comes with negative effects. Now days there are so many software available for the industry which makes f work fast and easy for people. Positive effects of this technology are that it increases productivity and decreases labour costs. At the same time negative effect is that people are more depending of this technology.

Principles of Ethics:

• Beneficence
• Fidelity
• Confidentiality
• Conservation
• Equality
• Equal Consideration of interests

Different people have different beliefs about ethical behaviour. According to law, what is and isn’t real, however there is no clarity between good and bad. The line between right and wrong in hospitality industry is very blurry. Such situations can lead to ethical problems. It is important to consider outcome when this type of situations occur.

Responsibility of all Employees

All the employee should work with integrity, honesty and professionalism in order to protect the interest and reputation of the company. They should know what company’s legal requirements, policies and procedures is. They should build positive relationship with the customers, suppliers and fellow colleagues.

All the employees should avoid all those activities which can crate conflicts. Disciplinary actions will be taken against employees if they commit any kind of theft or fraud. They should protect the confidential information and should do proper use of the company’s assets.

Regulatory measures

There are several ways for regulatory measures. First of all, employees should think about the outcome of their action. Most people do not think about what could go wrong until it is too late.

Whenever you go to any website your data is collected by them for future use. Every business sector is gathering data of one form or another. To protect the principle of ethics companies should aggregate their data, says Hui Xiong, associate professor of management science and information system at Rutgers Business School, New Jersey. He also includes that companies can create algorithm that identify pattern but cannot reveal private data. If there is a data of 50 people searching the same thing than first of all we should go to them first rather than focusing on more customers. Many big websites gather customers data with responsibilities. These companies collect different kind of data and sells it to related fields. As per my opinion Xiong has the protect idea to protect the data. Tech companies can create such kind of software which can focus on those people who are first in the que of data storage. One of the main nightmare for any hospitality industry is being hacked by the credit-card thieves. Customers credit card details is available in multiple systems in different formats and location. Some of the hospitality industry security have developed a software that will concentrate on to the storage of sensitive card details in a single system and can be managed by the hotel only. As per my opinion this kind of software will save lot of information which is very beneficial for hotels as well as guests.

Another issue of technology is it affects lifestyle and culture of humans. As it affects our personal lifestyle and modifies the condition for us, it will be hard to identify that to what preferences technology should fulfil and to what extent technology alters these preferences.

Autonomy

Personal autonomy can be affected by emerging technologies. Many technologies which were investigated are helping humans for self-control. These technologies make people aware about what they can do with their surroundings and teach them how to control their surroundings. But on the other side it gives some negative effects too. People are depending more on these technologies.

Conclusion

A technology which we are using today has been designed to solve problems or meet an opportunity. Technology came when a person or a group of people saw the problem or the opportunity. There are numerous technologies available for every kind of service. Having an understanding of ethical issues can help companies to identify possible outcome of emerging technologies.