Assignment Of E-Commerce

Question #1

What is the future of Pakistan E-Commerce?

Answer: E-commerce is progressing at an astonishing speed in Pakistan with the existing as well as new organizations, businesses and customers. In Pakistan E-commerce is promising a great future, as E-Commerce market is experiencing an annual growth of 72 percent.

Question #2

What are the key drivers for Pakistan E-Commerce?

Answer: The radical change/progress in the online shopping is due to the penetration of smartphones and internet. Currently there are more then 30 million users of internet and also increasing day by day. Currently cash on delivery is the common way of payments and COD also plays an important role in developing the interest of common people on online shopping. Social media including twitter, Facebook, WhatsApp and etc are the considered most important key drivers.

Question #3

Advantages and disadvantages of e-commerce?

Answer:

Advantages:

1. Faster buying and selling process, as well as easy to find desired products.
2. No geographical limitations, can sell products all over the globe.
3. No need of physical company setup.
4. Easy to start and manage the business as less investment is required to start it.
5. There are no time limitations, customers can place orders 24/7.

Disadvantage:

1. There is no guarantee of product quality.
2. Customer loyalty becomes a issue as there is the minimal company-customer interaction.
3. Anyone can start business as there is no standards to check the sites.
4. There are higher chances of fraud.
5. There are higher risks of hackers to attack an E-commerce site.

Question #4

What are the enablers of Pakistan E-commerce?

Answer: Some important organizations providing E-commerce in Pakistan are Olx. com, Daraz. pk, Pakwheels. com, Zameen. com, Yayvo. com and Kaymu. pk.

Question #5

Case study amazon, describe its summary in your own words? Answer: Amazon. com was founded by Jeff Bezos in 1995, initially it was a virtual book store. As it was a huge success so they are facing a number of different challenges. For ordering and searching the system should be fast, reliable and secured. CRM system and SAS systems are serving the customers. A customer should have a profile in order to place order. Recommendations systems are developed to provide ease. Enterprise Resource Management system automatically finds the nearest distribution center for delivery.

In the beginning the business strategy of Amazon is only to sell books online. Initially Amazon fallow B2C model but after some years they also introduced B2B model. Customer Relation Management Strategy provides automatically recommendation. Amazon’s three main ideas are limitless inventory, Customer Care, High margin and lowest price. They attract their customers through providing them great promotions and considering their reviews. Amazon implement CRM through customer selection, customer acquisition, customer retention and customer extensions. They are adaptive and able to compete in todays world through improving their strategies time by time.