The Key Stages In Recruiting Process

Recruiting is the process of attracting the right individuals to fill certain positions within the organization with sufficient numbers and appropriate qualifications.

Personnel Policies

Personnel policies is a decision that must be taken by an organization to carry out the recruitment process. In this case, the position of customer care officer will be filled by prioritizing internal recruitment. Although it prioritizes internal recruitment, it doesn’t rule out the possibility of conducting external recruitment if the recruiter doesn’t find the right person from within the company. The purpose of prioritizing internal recruitment is, because Singtel is a large company that has been established for a long time and has a high reputation, so hiring employees from within the company to fill certain positions will be much better because they are familiar with the working environment in Singtel. Internal prospective workers have also understood the values that Singtel has and how Singtel works to serve the people with its services.

Internal Recruitment Source

Job posting is a way to attract internal candidates to fill the unoccupied customer care officer position. Various methods can be done for job posting within the company, one of which is through corporate intranets. Job posting through corporate intranets is basically informing job vacancies through the corporate network. Job posting methods through corporate intranets are very practical and effective, because it can be ascertained that all workers will see this job vacancy since they have to access the company network every day.

External Recruitment Source

Advertise job vacancies in newspapers and magazines is one way to attract candidates from outside to fill vacant positions in the company. This is a common way for many companies to advertise their job vacancies by posting job descriptions and job specifications in newspapers and magazines. Another way that can be done to attract potential external candidates is through a college / university job fairs, because most of fresh graduates have bright innovations and ideas to apply in the workplace and they still have high motivation to work. In this way, the company can attract prospective workers with the right entry level and appropriate qualifications.

Recruiter Trait & Behaviour

The recruiter who has direct contact with the candidates must have knowledge of the company he represents, in this case Singtel, and about the job vacancy, which is customer care officer. The recruiter must be able to provide detailed and complete information about the job vacancy. The recruiter also must be able to provide accurate feedback if the candidate needs it and other important thing is, that the recruiter must be able to represent the ethics and image of Singtel. To meet these basic criteria, the recruiter chosen is a company specialist in this field or workers who are doing the same job.