Reasons Why An Organisation Needs To Upgrade Their IT System

As business changes, technology changes faster and become more efficient and reliable. With the help of technology, business will run more smoothly and faster with less errors to be occurred. All business will benefit on taking advantages of improvements in technology. Since living in a modern world, business will gain more profit from the technology they’re using right now instead of losing profit. From time to time, software will malfunction or slow down. This is why software developers are constantly releasing updates regularly to prevent it from happening. Software updates are free of charge whether you bought the software or it’s a free software. Employees will need to check for software updates on the web or they can set notification when the updates go live. Updated software will let employees work faster and develop their work for better results thus completing their work faster. Not only updating software is important, computers need to be updated too. This will result in running at high performance and speed so that programs won’t be left behind on the latest development.

IBM has already added Nordic region onto one of their global network of datacentres. This will give Nordic region access directly to cloud-based technology by opening Oslo centre. Because in the Nordic region, they have been demanding cloud computing for quite some time and that’s where IBM comes in and help them set it up. The Norwegian IT has already invested quite a large amount of money to IBM as a part of ongoing business project. This will prove to IBM that they will improve with their programs and advancing further.

Customer Service

One of the main aspect of an organisation is customer service because they are the most important features in an organisation project. The quality of the service can be enhancing or degrading customer loyalty towards the organisation. Business that can provide responsive towards customer’s questions, complaints, help needed or other stuffs, those business will give a high competitive advantage. It’s also important to learn and understand new technologies that will help anticipate customer needs and improve efficiency of your business. The most important goal of the business is customer interactions that can generate loyalty. The only way to do that is to offer quality products and services and be highly responsive to your customers. New technologies always have come to the market and to make it easier for businesses to provide proper customer service. Also there will be increasing number of channels that can interact with customers and complexity of those interactions. For example, if the products can be manufactured and delivered on time without changing the quality of the products, the customer is to be more satisfied and the chances of that customer returning to buy more is increased.

If the products of the organisations passes on savings cost, is to be expected from the customer to return it. This will be a lot powerful marketing than any other and it’s free of charge. The crucial aim is to keep improving customer service for organisations and increasing productivity.

Security

There’s a lot of desktop computers no matter it is owned by big or small organisation. This is the top priority for hackers and cyber criminals to hack into their system and steal confidential documents. It takes one security breach to shut down the entire network and they will retrieve all your sensitive client data or confidential files. Security needs to be check regularly and update their security software so that the hackers and cyber criminals will have a hard time to steal all those files from that organisation.

1. Protect it with passwords. A lot of cyber-attacks have succeeded by weak password protocols. All wireless network, equipment and sensitive data must have a unique passwords and usernames. The most difficult passwords and usernames must contain a combination of letters, numbers and symbols. but also not based on common words or easy guesses dates like birthdays. Make sure to encrypt password while creating a master document to store all user passcodes.
2. Ignore unknown emails and attachments. Don’t ever click on suspicious emails or attachments. It contains Trojans, worms and viruses. Some emails will impersonate other organisation to get your information just by click the link or download the attachment they have provided. This is how they steal your personal and confidential documents. Make sure to contact the sender before opening them as this will protect not only your computer, but also your personal details. Be sure to warn others about the sender so that their personal details will be protected and they can be blocked from sending another email or attachment.
3. Anti-virus and update software. Either working at office or home, make sure to install a basic anti-virus software so that it can detect virus. Virus can breach your system by downloading from a suspicious source on the websites or emails. Nowadays, there’s a lot of free anti-virus software that can be trusted, but a paid anti-virus software is still better than a free one because paid anti-virus offers a lot more protection than a free one. Make sure all of the software are up-to date can be crucial because it helps defend virus from stealing details. Schedule security updates can help defend new viruses and old threats from getting the computer infected.

Productivity

Productivity is one of the most important aspect to an organisation. As technology advances, globalization and customer expectations have increased to the need for higher productivity. Productivity refers how well an organisation converts input into goods and output or services. To increase productivity means working smarter and around the organisation, employees can look for opportunities and improve efficiency.

1. Use technology to improve your operations. Website based technology enables to improve how to run business. To increase market share, it has to be a good candidate to be looking for aggressively pursue cost reduction or avoid customer service problems, or better efficiency. E-purchasing also known as buying things online, is to get alternative vehicle that can be used to get materials from supplier. This technology enables to get more competitive pricing as it’s no longer limited to local merchants but global merchants. To improve profitability and quicker response to customer, smart inventory control systems is a system that can help reduce inventory levels. Order and online management system integrated inventory information within the organisation’s purchasing, e-business and accounting systems, so that it can track easily on order status and movement of inventory within the organisation. This will help to adjust supply purchases, better management of working capital and identify peak and low periods. This will help reducing cost of transaction processing and less paperwork.
2. Continuous Improvement approach. An ongoing activity is also improving productivity. Start benchmarking by assessing the competition and practice better in the organisation. Never copy plans of other organisation and find out that is suitable for that organisation. To know about the organisations strengths and weaknesses, get help from the outside as this will give the organisation objection viewpoints from improving productivity and redesigning process. Don’t do everything at once, start by taking a step-by-step process and focus on few priorities as this will help to look at results faster. Assign a suitable team to a suitable problem as this will help produce result faster too.

Keeping up with competitors

Right now in the modern times, online business is much more profitable than physical local business, because on other countries customer can order their products online and ship it to them without the need to travel hence saving cost. Selling products on the internet can save physical store. But there’s also a competition where other organisation do online business has increased because it’s much more effective than traditional methods. Here are few ways to keep up with competitors:

1. Know the competition. Firstly, find out who are the competitors, what can they offer and what’s their selling point. This will help giving a platform for differentiating and identify areas that is needed to complete in.
2. Know your customers. Customer expectations changes dramatically when it comes to economic conditions are unstable. To find out what customer matters are – lower price, latest products, or flexible premium service. Reach out and discuss together with marketing and sales strategy.
3. Look after existing customers. This is important as this will help the organisation be able to beat other organisation target market. Being more responsive to their questions or needs and expectations can help the customers being loyal to the organisation and return to do more business.
4. Look at the future. Investing new technology can help organisation to be more successful for growth than being those who stay still and wouldn’t want to change. Stay up-to-date with new technologies, consumer trends are crucial as this will give a clear idea for the future in three or five years.

Potential Outsourcing

When the third party firm has been paid to offer a service which usually done by the staff member employed directly by an organisation such as an IT technician. This is called Outsourcing. Outsourcing to give technical support for an organisation can prove to be more cost effective than running an IT department. When an organisation have to decrease costs and assign its budget to increase or upgrading technologies, they might use outsourcing which is finding expert skills at the best possible cost regardless of the location. Organisation can save money by purchasing on going specialist support which can require often training.